How can we help?

Account and confirmation email

Check the email address shown during signup, then check spam or junk folders and use Resend once. If the code still does not arrive, tell us the approximate signup time and email provider. Never send us your password or verification code.

Use the Free account or Paid accountcontrol in SpeakSignal to change your password or sign out. The confirmed account email cannot be changed in the current beta.

Microphone or practice problems

Select Check mic & practice, allow microphone access, and choose the input you want to use, such as your USB microphone. Say a few words and confirm that the input meter responds before you start practice. This check stays on your device and does not use your practice allowance.

If there is no input, check the microphone's mute switch and your browser or operating-system permissions, then retry the check. Pause practice before changing your headset or microphone. If the problem continues, include your browser, device type, approximate time, and a screenshot with personal information hidden.

Billing and cancellation

Select Manage billing from a Paid account to view invoices, update the payment method, or cancel the subscription. Cancellation is scheduled for the end of the current billing period; Paid access continues until that date. If the app and Stripe show different subscription states, contact us before attempting another purchase.

Privacy and account deletion

Email hello@marbatis.ai from your confirmed account email with the subject “SpeakSignal privacy request” or “SpeakSignal account deletion.” We may need to verify your identity before completing the request. See the Privacy Notice for details.

What not to send

Do not email passwords, verification codes, full card numbers, banking information, government identifiers, or raw audio containing sensitive information. For payment-card changes, use Stripe's secure billing portal from inside SpeakSignal.